This Privacy Policy explains how Trail Hiking Australia Learning collects, uses, and protects your personal information. By using this website, you agree to the terms of this policy.
Trail Hiking Australia Learning is operated by Edwards Family Trust trading as Trail Hiking Australia (ABN 56 387 413 788).
Last reviewed: 31 March 2026
Information we collect
We collect personal information that is reasonably necessary to provide our services. This may include:
- name
- email address
- account details
- training enrolment and progress data
- certification records
We collect this information directly from you when you register, enrol in training, complete assessments, or interact with the platform.
We may also collect limited information automatically through cookies, analytics tools, and standard website logs.
How your information is used
Your information is used to:
- create and manage your account
- provide access to training
- track your progress and completion status
- issue and verify certifications
- communicate with you about your account or training activity
- maintain the integrity and security of the platform
We do not collect more information than is necessary to provide these services.
Certification records
If you complete a certification, certain details are made publicly verifiable through our certificate verification system. This may include:
- your name
- certificate number
- certification status
- issue and validity dates
This information is displayed solely to allow third parties to confirm the authenticity of a certification.
Disclosure of personal information
We may disclose your personal information to trusted third-party service providers that support the operation of this platform, including:
- website hosting providers
- payment processors
- analytics services
These providers are only given access to information necessary to perform their function and are required to handle your information appropriately.
Your information may be stored or processed by third-party providers located outside Australia. By using this website, you consent to this disclosure.
We do not sell or rent your personal information.
Cookies and analytics
This website uses cookies and similar technologies to:
- enable core site functionality (such as login sessions)
- improve performance and user experience
- understand how the platform is used
You can control or disable cookies through your browser settings. Disabling cookies may affect how the website functions.
Data security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure.
However, no system can guarantee complete security.
Data retention
We retain personal information only for as long as necessary to:
- provide our services
- maintain certification and verification records
- comply with legal and administrative obligations
If you close your account, some information may be retained where required for these purposes.
Access and correction
You can access and update your personal information at any time through your account dashboard.
If you need assistance, or believe your information is incorrect or incomplete, you can contact us to request access or correction.
Complaints
If you believe your privacy has been breached, you can contact us using the details below.
We will investigate your complaint and respond within a reasonable timeframe.
Contact
If you have any questions about this Privacy Policy or your personal information, you can contact:
Darren Edwards
Trail Hiking Australia
[email protected]
Changes to this policy
This Privacy Policy may be updated from time to time. The latest version will always be published on this page.
